Frequently Asked Questions
bajionline FAQ — all your questions answered in one place
From opening an account to withdrawing money via bKash — find clear and detailed answers to any question you have about bajionline right here.
bajionline is a trusted online betting and casino platform for players in Bangladesh. Whether you are a new member or an experienced player, you may have all kinds of questions — about registration, deposits and withdrawals, game rules, bonuses, or security. On this page we have put together direct and detailed answers to all those questions, so you can easily find the information you need and enjoy bajionline without any hassle.
Account and Registration
Deposits and Withdrawals
Games and How to Play
Bonuses and Promotions
Security and Responsible Gaming
Account and Registration
Opening an account at bajionline is straightforward. Go to the registration page and fill in the form with your name, mobile number and a password of your choice. If you provide accurate details, your account will be active within a few minutes. Make sure to use your own correct mobile number during registration, as it will be verified when you deposit or withdraw.
bajionline is only for people aged 21 and above. Anyone under 21 is not permitted to open an account. The platform places responsible gaming at the top of its priorities and may request documents to verify your age. Please make sure you are over 21 before registering.
If you have forgotten your password, use the "Forgot Password" option on the login page — a verification code will be sent to your registered mobile number. If the problem is not resolved, contact our 24/7 live chat support. Also check that Caps Lock is off and that you are logging in with the correct number.
No. Under bajionline's rules, each person may only open one account. Attempting to create multiple accounts may result in all accounts being closed, and funds deposited may be forfeited. Please use a single account as an honest and responsible player.
Yes. After logging into your account you can update your email and contact details from the profile settings. However, to change your name or mobile number you will need to contact our support team directly via live chat, as these details are linked to identity verification.
Deposits and Withdrawals
Funds deposited via bKash are usually credited to your bajionline account within a few minutes. Log into your account, go to the Cashier section, select bKash, enter the amount and your bKash number, and confirm the payment. The minimum deposit amount is ৳200. If there is a delay due to a network issue, let us know via live chat.
Yes. bajionline supports the most popular mobile banking methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for each method is ৳200 and the minimum withdrawal amount is ৳1,000. You can choose whichever method suits you best.
Withdrawals at bajionline usually take 15 minutes to 2 hours to complete. Once your request is verified, the money is transferred to your mobile banking account. Bank transfers may take a bit longer. Use the mobile number registered to your account when making a withdrawal.
bajionline does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own transaction charges. Banks may also deduct their standard charges for bank transfers. Check your provider's charges before making a payment.
First, wait 15–30 minutes. If the issue persists, collect your bKash/Nagad transaction ID (TxID) and contact bajionline's 24/7 live chat with that information. Our support team will verify and resolve the matter quickly. Having a screenshot of the transaction ready will speed up the process.
Yes. For security purposes, bajionline may verify your identity for a first-time withdrawal or a large amount. This process is completed quickly and ensures that only the rightful account holder can withdraw funds. Providing accurate information when opening your account makes this process hassle-free.
Games & Rules
At bajionline, you can bet on various cricket events including the BPL (Bangladesh Premier League). Go to the cricket betting page, choose your preferred match, and view the available markets — match winner, toss, top run scorer, and more. Set your bet amount and confirm. Live betting also lets you bet on matches that are already in progress.
bajionline offers a large collection of slots from leading game providers including PG Soft, Pragmatic Play, and JILI. Popular games include Fortune Tiger, Fortune Rabbit, Gates of Olympus, Sweet Bonanza, Mahjong Ways, Fortune Gems, Super Ace, and more. Visit the slots page to find your preferred game.
bajionline's live casino section offers various table games with live dealers via Evolution Gaming and Ezugi. Live Roulette, Live Blackjack, Live Baccarat, Live Poker, and many more games are available. You can play different variants including European Roulette Pro. Enjoy a real-time gaming experience with actual dealers.
Yes. bajionline is fully mobile-friendly. All games, betting markets, the Cashier, and support can be accessed directly from your smartphone browser — no separate app download is needed. It works smoothly on both Android and iOS devices and performs well on both mobile data and Wi-Fi.
RTP (Return to Player) is the percentage of total wagers that a game returns to players on average over the long term. bajionline only uses games from certified and trusted game providers whose games are tested by independent bodies. As a result, every spin or bet is run through a completely fair, machine-driven random process.
Aviator by Spribe is a popular crash game where a multiplier keeps increasing as a plane flies higher. You need to cash out before the plane crashes. The longer you wait, the higher the multiplier — but if it crashes, you lose your bet. It is a fast-paced and exciting game format.
Bonuses & Promotions
New members get a 150% welcome bonus up to ৳10,000 on their first deposit. For example, deposit ৳1,000 and you'll receive a ৳1,500 bonus — giving you a total balance of ৳2,500. To claim the bonus, go to the cashier after creating your account, activate the bonus option, then make your deposit.
The wagering requirement for bajionline's welcome bonus is 25x. This means you need to wager 25 times the bonus amount before it becomes withdrawable. Example: for a ৳1,500 bonus, you must place a total of ৳37,500 in bets. Once the wagering requirement is met, winnings from the bonus are added to your main balance and can be withdrawn.
bajionline has five VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. As you move up tiers through regular play, your weekly cashback increases — from 0.2% at Bronze up to 0.8% at Diamond. Higher tiers also come with faster withdrawals, special promotions, and dedicated support.
Yes. bajionline offers regular members weekly reload bonuses, cashback, and special event promotions. Special offers are available during major cricket tournaments such as BPL or the T20 World Cup. Check bajionline's promotions page regularly for the latest offers, or ask via live chat.
Yes. At bajionline the bonus balance and real money balance are shown separately. Your real money balance can be withdrawn at any time. The bonus balance requires the wagering requirement to be met before it can be withdrawn. When playing games, the bonus balance is generally used first, though this depends on the platform's settings.
Security & Responsible Gaming
bajionline uses SSL encryption to protect all your information. Payment details are not stored directly on bajionline's servers — transactions are handled through the mobile banking provider's own security infrastructure. Your personal information is not shared with third parties.
Yes. bajionline offers a self-exclusion feature as part of its responsible gaming commitment. You can deactivate your account for a set period or permanently. To do so, contact our support team via live chat. For more details, visit the responsible gaming page.
bajionline believes gambling is for entertainment, not addiction. We encourage every player to set their own deposit limits, session time limits, and loss limits. If you notice signs of addiction, temporarily close your account and seek professional help. Our support team is always ready to assist.
No. bajionline is only for people aged 21 and above. Minors are strictly prohibited from creating an account or using the platform. Documents may be requested to verify age, and if a violation is found the account will be closed.
bajionline provides live chat support in Bengali 24 hours a day, 7 days a week. Click the live chat icon at the bottom right of any page to speak with us directly. To contact us by email, write to [email protected]. For urgent issues, live chat provides the fastest resolution.
Immediately contact bajionline's live chat support and request a temporary block on your account. Then change your password and make sure your mobile banking number is secure. For security, use numbers and special characters in your password, and never share your password with anyone.
Still have a question?
Our support team is always here for you. Contact us through any of the channels below for any issue or question.
Live Chat Support
Instant assistance in Bengali, 24/7. Click the live chat widget on any page of the site and speak directly with one of our agents.
Always online
Email Support
For detailed complaints or complex matters, write to our support email. We will do our best to respond as soon as possible.
Ready to start playing?
Questions answered — now join bajionline and enjoy your 150% welcome bonus.