bajionline's Privacy Policy
Learn in detail about our commitment and policies regarding the collection, use, and protection of your personal information at bajionline.
bajionline ("we", "us", or "platform") is a trusted online betting and casino service provider in Bangladesh. This Privacy Policy ("Policy") describes how we collect, process, store, and protect the information of users ("you", "your") who visit our website bajionline.cam and register an account. By using bajionline's services, you agree to the terms of this Privacy Policy. If you have any questions, please contact us at [email protected].
1. What Information We Collect
Registration and Identity Information
When you create an account at bajionline, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- National ID card or passport details (for KYC verification)
- Address and district
Financial and Transaction Information
To manage your deposits and withdrawals, we collect:
- bKash / Nagad / Rocket / Upay mobile banking number
- Bank account details (where applicable)
- Transaction history, amounts, and dates
- Records of deposit and withdrawal requests
The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000.
Technical and Usage Information
When you use bajionline, our system automatically collects certain information:
- IP address and device identifiers
- Browser type and operating system
- Session duration and login history
- Pages visited and gaming activity logs
- Referral source and click data
Communication Information
If you contact us via our 24/7 live chat support or email, we retain the content of that communication. This includes:
- Live chat conversation records
- Email messages and attachments
- Complaint and review information
- Customer service ticket numbers and history
2. How We Use Your Information
bajionline uses the information we collect solely for the following legitimate purposes:
Completing your registration process, verifying your account, and ensuring secure login.
Managing secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
Verifying user identity and confirming a minimum age of 21 years in compliance with legal requirements.
Detecting suspicious activity, preventing money laundering, and keeping all user accounts secure.
Providing effective resolution of your questions, complaints, and support requests.
Analysing user experience to improve gaming services, bonus offers, and technical performance.
Informing you about bonuses, promotions, and platform updates, subject to your consent.
Identifying potentially problematic gaming behaviour to provide support and protection to users.
3. Cookies and Tracking Technologies
The bajionline website uses cookies and similar tracking technologies to operate effectively. Cookies are small text files stored in your browser or device.
Types of cookies we use:
Essential for maintaining login sessions, verifying security tokens, and ensuring the core functionality of the platform. These cannot be disabled.
Collect data on page visits, session duration, and user navigation paths to help us understand how users interact with the site.
Used to remember your language preferences, display settings, and other personalised choices.
Used to detect suspicious login attempts, prevent CSRF attacks, and maintain account security.
You can control or delete cookies other than essential ones through your browser settings. However, disabling certain cookies may limit some functionality of the site.
4. Information Sharing and Disclosure
bajionline never sells your personal information or provides it to third parties for commercial purposes. Information may be shared only in the following limited circumstances:
4.1 With Service Partners
Payment processors (bKash, Nagad, Rocket, Upay, and banking services), game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), technology infrastructure providers, and security verification agencies assist in operating our services. These partners receive only the information necessary for their specific role and are bound by strict confidentiality agreements.
4.2 For Legal Obligations
We may provide the necessary information in response to legal orders from competent courts or regulatory authorities, lawful requests from law enforcement agencies, anti-money laundering (AML) reporting obligations, and fraud investigations.
4.3 Based on Your Explicit Consent
Before sharing your information for any purpose other than those stated above, we will always obtain your written or digital consent.
Important: bajionline never collects your password, full card number, or PIN, and does not share this information with any third party.
5. Information Security Measures
bajionline follows industry-standard security technologies and practices to protect your personal and financial information. Our security framework includes:
- SSL/TLS Encryption: All data transferred between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: Sensitive information such as passwords and financial data is stored in an encrypted form in the database.
- Two-Factor Authentication (2FA): Users can enable 2FA to add an extra layer of security to their account.
- Firewall and Intrusion Detection: Advanced firewall systems and real-time threat monitoring keep our servers secure.
- Access Controls: Only authorised bajionline staff who require the information for their work can access your personal data.
- Regular Security Audits: Regular audits are conducted to identify vulnerabilities in our systems and ensure security.
- Data Backup: Secure, encrypted backups are maintained to protect against data loss or system failure.
While we are committed to ensuring the highest level of security, it is not possible to guarantee complete security on the internet. You are also encouraged to keep your login credentials safe and not share them with anyone.
6. Data Retention Period
bajionline retains your information only for as long as it is necessary or legally required:
- Active Account Information: Retained for the entire duration that the account remains active.
- Financial Transaction Records: Retained for a specified period after account closure in compliance with AML and legal regulations.
- KYC Documents: Retained for the period required by regulatory requirements.
- Customer Service Communications: Retained for the period necessary for complaint resolution and service quality improvement.
- Closed Account Information: Securely deleted or anonymised after account closure when no longer needed.
7. Your Rights Regarding Your Information
As an account holder at bajionline, you have the following rights regarding your personal information:
You have the right to know what information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your information under certain circumstances.
The right to object to the processing of your information for specific purposes.
The right to receive your personal information in a structured, machine-readable format.
The right to withdraw previously given consent at any time.
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible. Note: identity verification may be required.
8. Third-Party Links & Services
The bajionline platform integrates services from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Ezugi, Spribe, Microgaming, NetEnt) and payment partners. These third-party organizations have their own privacy policies, which apply to their respective services.
bajionline is not responsible for the data protection practices of these third parties. However, we only work with trusted, recognized partners who maintain industry-standard security practices. Data collected during game sessions may also be governed by the relevant game provider's policy.
9. Protection of Minors
bajionline is an adult platform — it is operated for users aged 21 and above only. We do not intentionally collect any information from minors.
Age verification is mandatory at the time of registration. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.
A note to parents — if you suspect that your underage child is using bajionline, please contact us at [email protected].
10. Changes to the Privacy Policy
bajionline may update this privacy policy from time to time. Changes may be made in the following circumstances:
- Changes in legal or regulatory requirements
- Addition of new features or technologies to our services
- Developments in best practices for data protection
- User feedback and suggestions
For significant changes, we will notify you by email or via a notification on the platform. Continued use of bajionline after any changes will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the bajionline support team:
We will do our best to respond to your request as quickly as possible. In some cases, additional information may be requested for identity verification.
Read more: